Your Satisfaction, Our Commitment
At CarPartNAccessories, your satisfaction is at the heart of everything we do. We understand that sometimes things may not go as planned, and that's why we have a comprehensive Returns, Refunds, and Exchanges policy to ensure your peace of mind.
Returns:
We offer a 30-day returns policy, giving you ample time to assess your purchase. If, for any reason, you're not completely satisfied with your order, you have the flexibility to return it within 30 days of receiving it.
Returns Process:
Returning an item is a straightforward process at CarPartNAccessories. Simply contact our customer service team at hello@carpartsnaccessories.co.uk or call us at 0116 242 2226, and they will guide you through the necessary steps. To facilitate a smooth return, please ensure the product is unused, in its original packaging, and accompanied by the proof of purchase.
Exchanges:
If you prefer an exchange, we offer a 14-day exchange policy. Whether you've had a change of heart or need a different size or variant, we're here to make the exchange process hassle-free. Reach out to our customer service team, and they'll assist you in finding the right replacement for your needs.
Return of Specialist Products:
For specialist products, we understand the need for extra care. If you're returning or exchanging a specialist item, please get in touch with our customer service team first. They will provide guidance on the best way to handle the return or exchange, ensuring that the process is tailored to meet the unique requirements of specialist products.
Cancellations:
Changed your mind? No worries! If you decide to cancel your order before it's dispatched, contact us promptly, and we'll process the cancellation. Please note that once the order is dispatched, the standard returns process comes into effect.
At CarPartNAccessories, our commitment to customer satisfaction extends beyond the purchase. We strive to make the returns, refunds, and exchanges process as convenient as possible, understanding that your needs may evolve. Should you have any questions or concerns, our dedicated customer service team at hello@carpartsnaccessories.co.uk or 0116 242 2226 is always ready to assist you on your journey to automotive satisfaction. Drive with confidence, knowing that CarPartNAccessories has your back at every turn.